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Chances are, if you’ve been practicing massage for a while, you are a skilled, effective, and caring practitioner and that you put yourself forward as such with a professional demeanor and appearance. But what about your massage room? Have you ever wondered what it says to your clients about you? Try doing this quick audit the next time you have a few minutes:
Successful customer service with massage clients is built on communication and trust. An integral piece of building this trust are the basic courtesies of how to offer feedback at the end of a massage session. A good massage therapist will quickly discover that clients enjoy a brief discussion at the end of the massage about how the session went, anything that the therapist discovered, and ...
So, how do you start your massage session? Not your intake, but the part of the massage where you’re actually making contact with the client’s body. A lot of great therapists will come back into the massage room, walk right up to the table, and just begin their routine. They might start with effleurage, the nice relaxing gliding technique. Or, they might start with something called petrissage, the kneading technique.
As wonderful ...
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Now, we all know massage, itself, calms the nervous system through the power of our tactile sense, the sense of touch. Many massage therapists also use aromatherapy, applying or diffusing essential oils, because smell can be another way to help shift somebody into a healthier state. But what about sound? Music involves yet another sense, the auditory sense. It’s important to know that while, for some of us, it’s just ...
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Clients come to us in all kinds of states, and that can lead to not just potentially awkward situations, but sincere opportunities for you, as a massage therapist, to earn deeper trust from your clients by showing professional empathy and concern while maintaining a responsive, high level of care. Impatience on the part of the client is one such chance. You know what I mean: while you’re asking them ...
Massage is for more than just the muscles. The skin, the fascia, and the lymphatic system are all affected, as well. Even the “boney landmarks” of the body—the knees, elbows, and the little knobs around the ankles benefit from, and can contribute to, a satisfying and relaxing massage experience. During a recent massage session, the therapist was working along the muscles of my lower leg. ...
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Have you ever had a client who walks into the massage room with you and won’t even look up? They’re like a dark, stormy cloud. You can tell that something’s going on, but you don’t know what it is. Maybe they’re upset. Maybe they’re mad. Maybe they’re mad at someone else. Maybe they’re mad at you.
So, what do you do? It can be tempting to try to ignore that dark cloud, ...
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Body modesty is always an issue, given that our clients quite literally bare all when they are in our care. This can lead to a question for some therapists around the matter of whether a typical massage session should include work on the glutes (a.k.a. the muscles of your hiney).’
This group, which includes Gluteus Maximus, Gluteus Medius, and Gluteus Minimus, are actually some of the hardest-working muscles in the body. ...
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We all need to be listened to, but sometimes, that need can actually obscure communications. Take care not to be misled when a client gets carried away responding to your intake questions. Massage sessions typically begin with a question from the therapist to the client along the lines of “What would you like to work on today?” or “What brings you in today?” or one of my favorites, “Are ...
Unique and specific techniques, like myofascial release, can greatly enhance the therapeutic benefit of your work on your clients, but when using them, it’s important to consider, and appropriately set, the client’s expectations for the session. Myofascial release is a wonderful way to create space for muscles to relax. Tension in muscles can sometimes be caused by the layer of membrane, called fascia, that surrounds the muscle group, which can be adhesed ...
